Key tasks delivered by Intermethod included:
• compiling a customer questionnaire, analysing and reporting on feedback
• establishing options for improvements
• identifying efficiency initiatives
• advising on changes to organisational structure
• reviewing and analysing feedback from the internal staff survey
• working with individual staff members to scope and trial some of the efficiency recommendations
• scoping and implementing agile working office arrangements
• devising and facilitating a number of strategic workshops for the leadership team
• delivering a number of all-staff presentations.
This review at the Office of the Valuer-General resulted in significant changes, improvements and efficiencies and established a new, more agile and competitive approach to valuations.
